Welcome to AusPlates

Please read our Privacy Policy and all legal information below before using the site.

What we collect

• We only ask for your first name or a nickname and a working email address when you register. We never ask for your surname.
• When you visit, your browser automatically sends us basic information such as your IP address, AusPlates cookie information, browser and device details, and the page you requested.
• We do not collect any personal information while buyers and sellers negotiate with each other.

How we use your information

• Your email address is used so buyers and sellers can contact each other.
• We do not have access to the conversations between buyers and sellers.
• We may send you service announcements and account messages about AusPlates. Because these are part of your account, you cannot unsubscribe from them.

Payments

• All payments are processed by PayPal or Stripe and handled under their own privacy policies.
• We are not associated with PayPal or Stripe, and we cannot see your PayPal or Stripe details.

Sharing your information

AusPlates does not rent, sell or share your personal information with other businesses, except to provide a service you have asked for, or when:

• we need to investigate or prevent illegal activity, suspected fraud, threats to anyone's safety, or breaches of our terms of use
• we must respond to a subpoena, court order or other legal process, including law enforcement requests
• we need to establish or exercise our legal rights, or defend against legal claims.

Cookies

• AusPlates uses cookies on your device.
• We may also use device information such as your IP address, browser version and operating system.
• Once you log in, we may recognise your device so we can give you a more personalised experience.

Your account

• As a registered member you can change your account details and notification settings at any time from your dashboard.
• Your registered contact details are only shown to buyers with a genuine reason to contact you about your plates.

Important information for sellers

• If you hand your plates to a new owner and they are not transferred, you are fully responsible for any fines, damage or other use of your plates on their car.
• Transfer ownership promptly and safely through your state's road authority (for example VicRoads or Service NSW).
• Check the plates can be resold before you list them, and give the buyer the plate details promptly.
• Sellers negotiate the price with buyers and arrange to transfer ownership. For safety, we recommend meeting at a road authority office.
• Once your plates are sold, click the SOLD button in your account. Sold plates must not stay on display.
• If your plates are not marked SOLD within 12 hours of handing them over, we may give you a warning or a ban, and we may pause or remove listings from your account.

Our responsibility

• AusPlates is a platform where members buy and sell number plates between themselves. We charge a one-time listing fee, with no commission or recurring fees.
• We do not monitor conversations or negotiations between buyers and sellers.
• By becoming a member, you agree that AusPlates is not responsible for stolen plates or false information provided by a buyer or seller, and you agree to indemnify AusPlates against any legal action.

Refunds

• Listing fees are non-refundable.
• No refund is given for plates that are removed before being marked SOLD.
• If a listing is not displaying correctly, we will fix it quickly.
• Payment errors or duplicate payments may be fully refunded if you contact us within 24 hours of the purchase.
• For full transparency, completed sales are shown in our Sold section.

Questions

• If you have any questions about this policy, please visit our Contact Us page.

By registering with AusPlates, you confirm that you have read and agree to this Privacy Policy and all legal information on this page.